At Estate Robert, luxury is reflected in the constant attention given to each guest.
Our team does everything possible to meet your most specific requests and offer you a seamless, elegant, and personalised experience.
Services offered:
Vehicle with driver to accompany our guests on their journeys
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Organisation of transfers (TGV station, Marseille Provence Airport)
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Assistance with planning activities, events, and local experiences
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Availability, discretion, and attentive listening throughout your stay
Every detail is designed to allow you to enjoy your stay to the fullest, with complete peace of mind.
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These terms and conditions apply from 01/01/2025 to all premises made available between Domaine Robert, a simplified joint-stock company (SAS), with its registered office in Marseille (Bouches-du-Rhône – 13007), 5 Avenue du Maréchal Lyautey – Parc Talabot, registered with the Trade and Companies Register under number 897 755 369 RCS Marseille (hereinafter referred to as ‘Domaine Robert’), and the client (hereinafter referred to as the ‘Client’).
The Client acknowledges having read these terms and conditions and agrees to comply with them.
Domaine Robert, on the one hand, and the Client, on the other hand, declare that the premises subject to the reservation, located in Rognes (Bouches-du-Rhône – 13840), Domaine Robert, CD 66d, are made available fully furnished on a temporary basis as part of a seasonal rental with hotel-like services. This reservation does not concern premises rented for use as a primary residence or for mixed professional purposes. Consequently, they agree that their respective rights and obligations will be governed by the provisions of these general terms and conditions, which are systematically accepted when making a reservation on our booking site and are also provided with the stay confirmation once the reservation request has been unconditionally validated by Domaine Robert.
The rental is considered firm and final upon receipt of the deposit and/or full payment of the rent and tourist tax, according to the terms set depending on the reservation date and the check-in date. In the event of non-payment or late payment, Domaine Robert may cancel the reservation. Upon receipt of payment, the Client will receive a reservation confirmation by email within a few days, including practical information about the stay.
Occupation ends automatically at the date and time specified in the reservation confirmation, without the need for notice. During the stay, in cases of exceeding the declared number of occupants and/or serious breaches such as abnormal noise disturbing the neighbors (e.g., parties, loud music, shouting, disputes among occupants… — non-exhaustive list), the rental may be terminated. The rental of the accommodation cannot be extended without prior written consent from Domaine Robert and subject to availability. Any breach or extension of the stay without agreement will be subject to financial penalties according to the pricing schedule at the time of the rental period and may also result in evacuation of the premises by any necessary means.
Any shortened stay will under no circumstances give rise to a partial refund. Any stay that has begun is fully due in accordance with the cancellation policy.
The contract takes effect on the day of arrival from 3:00 PM and automatically ends on the day of departure at 12:00 PM. The keys will be handed over after verification that the balance of the reservation, the security deposit, and the tourist tax have been duly paid by the Client.
Under no circumstances may the Client claim any right to remain on the premises beyond the period specified in the confirmation, except with the express written consent of Domaine Robert.
The rental prices of the premises are indicated on the Domaine Robert website (www.___________) on the page __________.
These rates are quoted including all taxes and the tourist tax.
The price includes, for the entire duration of the rental, payment for the following services/supplies:
Any additional requests will be subject to an extra charge in accordance with the rates indicated on the price list displayed at the entrance of the rented premises.
A security deposit of €50 is requested from the Client via a pre-authorization on the credit card provided at the time of booking. This pre-authorization will be made within the month preceding the Client’s arrival. (Without the security deposit, the stay cannot take place, and the Client’s reservation will be automatically cancelled, with the full amount of the stay charged as penalties).
The security deposit is intended to cover additional services and amenities requested during the stay (breakfasts, meals, etc.), as well as any damage and/or deterioration to the accommodation, furniture, and items therein, including loss of keys or items such as towels and other accessories, without this list being exhaustive.
It will be released after the Client’s departure within 72 hours following the end of the stay by lifting the pre-authorization, after deducting, if applicable, amounts covering the items mentioned above.
A deposit of 50% of the total amount of the stay, including taxes, must be paid by the Client at the time of booking the accommodation. It will be paid using the credit card provided at the time of booking. This deposit is collected starting 90 days before the Client’s arrival; if the booking is made more than 90 days in advance, it will be held as a reservation guarantee. Without payment of the deposit, the reservation will not be confirmed.
The balance of the stay will first be pre-authorized on the credit card used for the booking within the month preceding the Client’s arrival, and then charged on the day of arrival using the card provided at the time of booking.
Bank checks are not accepted.
In case of cancellation less than 90 days before the stay, cancellation penalties will be directly charged to the credit card used at the time of booking.
All collection fees will be borne by the Client.
It is collected on behalf of the municipality. It is not included in our rates and will be charged additionally based on the number of people staying in the accommodation and the number of nights.
The keys will be handed over upon the Client’s arrival, who will then be responsible for the premises made available. The Client is required to ensure that they are covered by an insurance company against the risks of theft, loss, or damage to their personal belongings, as well as fire, glass breakage, water damage, and any damage they may cause to the rented furniture through their actions or possible negligence. The Client should verify whether their primary home insurance policy includes a holiday/vacation extension. If not, they must contact their insurance company to request an extension of coverage or take out a separate insurance policy.
Domaine Robert must receive from the Client proof of insurance covering their liability no later than fifteen days before the start of the stay.
The parties agree that Domaine Robert or its representative can never be held liable in the event of an accident, theft, or burglary on the premises, or for the loss or damage of personal belongings belonging to the Client.
In private or common areas, children accompanying the Client remain under the full supervision and responsibility of the Client.
The premises made available cannot accommodate pets.
The rental contract is concluded intuitu personae for the benefit of the identified Client only. Under no circumstances may the rental be used by third parties without the prior agreement of Domaine Robert. Any assignment, total or partial subletting, or any other form of provision, even free of charge, is strictly prohibited under penalty of termination.
The Client may not make the premises available, even free of charge or as a loan, to any person outside their household. The full rental amount remains payable to Domaine Robert.
Any requested modification regarding dates, location, duration, number of persons, or family composition must be approved by Domaine Robert and may, if applicable, incur additional charges.”
The Client agrees to accept the rented premises in the condition in which they find them upon taking possession, as described in the accommodation description provided at the time of booking. The accommodation is considered compliant. All installations and appliances are assumed to be in working order. Any claim and/or anomaly regarding the premises must be reported no later than 24 hours after taking possession. Otherwise, the premises and equipment are deemed to be in proper condition in accordance with the check-in inventory.
The Client shall maintain the accommodation made available to them and return it in good condition at the end of the stay.
If applicable, Domaine Robert shall have the right to claim from the Client, after their departure, the full replacement value of any broken, chipped, cracked, lost, or damaged items, furniture, or equipment, as well as those showing wear beyond normal use for the duration of the stay.
It does not cover any excessive dirt, nor the cleaning of dishes, cookware, the inside of the microwave and oven, or the disposal of waste. The Client must remove the sheets from each bed and gather all household linen in front of the shower room before departure.
The Client must ensure that the premises are left in a proper state of use; otherwise, Domaine Robert will be entitled to charge for additional intervention time. Failure to comply with this clause will result in a deduction from the security deposit if the accommodation is returned in a disorderly or unclean state requiring extra cleaning hours. The intervention time included in your reservation is 1 hour. Any additional hours provided by an external service provider and subject to extra charges will be deducted from the security deposit.
It is strictly forbidden to carry out any kind of work on the premises and their dependencies.
Smoking or vaping inside the rented premises is strictly prohibited.
It is forbidden to install signs, posters, flags, or any kind of decorations in non-private areas.
Ball games and, more generally, activities that may cause glass breakage must be carried out away from buildings and decorative lawns, in a designated area. Smoke machines or any other smoking devices are prohibited.
Fireworks, balloon releases, lanterns, and similar activities are strictly prohibited.
The Client is responsible for children present throughout the stay. They must supervise the children, ensure their safety, restrict their access to designated areas, and prevent any damage to property, furniture, vegetation, animals, etc. Domaine Robert is not responsible for the supervision or safety of children.
Drones are not allowed on the estate.
For hygiene reasons, it is strictly forbidden to have any food delivered or brought in that has been prepared by a non-professional provider.
For environmental respect, the Client must (i) turn off lights when leaving a room, (ii) avoid wasting water, and (iii) not leave doors and windows open while using the heating.
Outdoor common areas must be respected and kept clean.
The use of barbecues is strictly prohibited.
The Client also agrees to behave in a careful and responsible manner. They acknowledge that the use of the swimming pool is exclusively for the persons listed on the reservation confirmation and is under the sole supervision of the Client.
The Client must avoid any noise that could disturb the neighbors, including noise from radios, televisions, portable speakers, and similar devices.
The maximum number of people allowed on the premises must not be exceeded, as indicated on the reservation confirmation. Any breach of these rules will automatically result in a penalty deducted from the security deposit by Domaine Robert without justification, and the immediate expulsion of all persons from the accommodation, without any refund for the shortened stay.
To maintain tranquility, noise should be kept to a minimum after 10:00 PM. The Client is responsible for the safety of all persons staying with them in the rented premises. Supervision of minors is mandatory during swimming and when using the garden or terrace. No minor may remain unsupervised in the premises, gardens, facilities, or pool. Domaine Robert does not provide personnel to supervise minors; they are therefore under the full responsibility of their parents, particularly in pool and outdoor areas.
Any damage, malfunction, or other issues must be reported to Domaine Robert within 24 hours of arrival for malfunctions, and within 4 hours of any incident occurring in the accommodation, its dependencies, or accessories during the stay.
Any use of the Internet and Wi-Fi network provided free of charge to the Client must comply with the laws and regulations in force in France. To this end, any use of platforms, applications, VPNs, or means allowing downloading, streaming, or accessing fraudulent websites is strictly prohibited.
Any cancellation must be made by registered letter with acknowledgment of receipt addressed to Domaine Robert to be taken into account.
In the event of total cancellation of the booking by the Client, the deposit paid will be retained. In addition, Domaine Robert will charge the Client, as penalties, the following amounts:
The amount corresponding to the deposit and the cancellation fee will be charged to the credit card used for the booking.
These penalties and conditions also apply in cases of force majeure, exceptional events, or unavoidable circumstances preventing the Client from traveling (death, terrorist attack, cyclone, health epidemic, airline bankruptcy, transport strike, or any strike making it impossible to reach the destination, any illness or national/international epidemic, health pass, mandatory or partially required vaccination). The amount of penalties will be calculated according to the terms set out above.
A change in the date of the booking will be considered a full cancellation and will be subject to the above cancellation conditions. Upon express request from the Client and after acceptance by Domaine Robert, it may be possible to consider rescheduling the contractual stay date. Such a rescheduling will result in an increase of the initial budget and the signing of a new booking.
The Client is staying in a public accommodation establishment and not in a private peer-to-peer rental. As such, Domaine Robert is subject to a guest quota for safety reasons, notably to ensure the safety of all persons on the estate in case of evacuation, to guarantee the privacy and tranquility of residents, and to comply with the estate’s parking, sanitation, and reception infrastructure. Our offers are subject to a limit on the number of guests.
The accommodation capacity is adapted to the maximum capacity of each room or apartment, as confirmed with the Management of Domaine Robert.
The Client may not object to inspections of the premises if requested by Domaine Robert or its representative.
For safety reasons, all vehicles must be parked in the designated parking area. Domaine Robert declines all liability in the event of theft or damage to or inside vehicles.
For the execution of these terms, Domaine Robert and the Client elect domicile at the addresses indicated in the reservation confirmation.
In the event of a dispute, the Client may bring the case before either one of the courts territorially competent under the Civil Procedure Code, or the court of the place where they resided at the time of entering into the contract or when the damaging event occurred.
According to the law, for any commercial dispute, the Client may initiate a mediation procedure according to the following process:
In accordance with the provisions of Articles L. 612-1 et seq. of the French Consumer Code, every consumer has the right to use a consumer mediator free of charge for the amicable resolution of a dispute with a professional, in this case, Domaine Robert. To this end, Domaine Robert guarantees the consumer effective access to a consumer mediation process. The procedures by which the mediation process is implemented are specified by decree of the Council of State. The mediator is SAS MEDIATION Solution Consommation – 222, Chemin de la Bergerie, 01800 Saint-Jean-de-Niost, Siret 832 869 564 00019 – Tel. 04 82 53 93 06 – Email: contact@sasmediationsolution-conso.fr – Website: www.sasmediationsolution-conso.fr.
Under Article 6 of Law No. 2004-575 of June 21, 2004, on confidence in the digital economy, the users of the website [NDD] are informed of the identity of the various parties involved in its creation and maintenance:
Publisher: Société Domaine Robert –
Share capital: [CAPITAL]
VAT number: FR43413822057
SIREN: 413822057 – 5, avenue du Maréchal Lyautey, Parc Talabot
Publication Manager: Frédéric Gourmand – frederic@financieregourmand.fr
Data Protection Officer (DPO): Frédéric Gourmand – frederic@financieregourmand.fr
Webmaster: Bforbiz – 8, Rue Antoine Bourdelle, 75015 Paris – +33 1 87 66 56 02
Host: OVH – 2 rue Kellermann, 59100 Roubaix – Phone: 1007
Client: Any professional or natural person legally capable under Articles 1123 et seq. of the French Civil Code, or any legal entity, who visits the website subject to these general terms and conditions.
Publisher: Société Domaine Robert, owner of the website [NDD].
Content: All elements constituting the information on the website, including texts, images, and videos.
Client Information: Hereinafter referred to as “Information(s),” which correspond to all personal data that may be held by the Publisher for managing your account, client relations, and for analytical and statistical purposes.
User: Any Internet user accessing the aforementioned website, who thereby generates data that may be used by the Publisher, subject to prior agreement or logical consent.
Personal Data: “Information which allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies” (Article 4 of Law No. 78-17 of January 6, 1978).
The terms “personal data,” “data subject,” “processor,” and “sensitive data” have the meanings defined by the General Data Protection Regulation (GDPR: No. 2016-679).
1. General Terms of Use of the Website and Services Offered
The website [NDD] constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable international regulations. The Client may not in any way reuse, transfer, or exploit, for personal benefit, all or part of the elements or works of the website.
Use of the website implies full acceptance of the general terms of use described below. These terms may be modified or supplemented at any time; Users are therefore encouraged to consult them regularly.
The website is generally accessible to Users at all times. However, interruptions for technical maintenance may be decided by the Publisher, who will endeavor to inform Users in advance of the dates and times of such interventions. Similarly, legal notices may be modified at any time, and they remain binding on the User, who is invited to refer to them regularly.
2. Description of Services Provided
The website aims to provide information regarding all activities of the company. The Publisher strives to provide as accurate information as possible. However, it cannot be held responsible for omissions, inaccuracies, or delays in updating information, whether caused by the Publisher or third-party partners providing this information.
All information on the website is provided for informational purposes and may change. Moreover, the information is not exhaustive and is given subject to modifications made since it was published online.
3. Contractual Limitations on Technical Data
The website uses JavaScript technology.
The Publisher cannot be held responsible for material damage related to the use of the website. Users agree to access the website using recent hardware, free of viruses, and with an up-to-date browser. The website [NDD] is hosted by a provider within the European Union in accordance with the General Data Protection Regulation (GDPR: No. 2016-679).
The objective is to provide a service ensuring the best accessibility rate. The host guarantees service continuity 24/7 but reserves the right to interrupt hosting for the shortest time possible, particularly for maintenance, infrastructure improvements, infrastructure failures, or abnormal traffic generated by services.
Neither the Publisher nor the host can be held responsible for Internet network failures, telephone lines, or computer and telephony hardware malfunctions, including congestion that prevents access to the server.
4. Intellectual Property and Counterfeiting
Société Domaine Robert owns the intellectual property rights and usage rights for all elements accessible on the website, including texts, images, graphics, logos, videos, icons, and sounds. Any reproduction, representation, modification, publication, or adaptation of all or part of the website’s elements, by any means or process, is prohibited without prior written authorization from Société Domaine Robert.
Any unauthorized use of the website or its elements will be considered counterfeiting and prosecuted under Articles L.335-2 et seq. of the Intellectual Property Code.
5. Limitation of Liability
As Publisher of the website [NDD], Société Domaine Robert is responsible for the quality and accuracy of the content it publishes.
The Publisher cannot be held liable for direct or indirect damage to User equipment resulting from access to the website, whether due to using equipment not meeting the specifications in Section 3, a bug, or incompatibility.
The Publisher cannot be held liable for indirect damages (e.g., lost business opportunities) resulting from website use. Interactive spaces (e.g., contact forms) are available for Users. The Publisher reserves the right to remove, without prior notice, any content that violates applicable French law, particularly data protection regulations. If necessary, the Publisher may also pursue civil and/or criminal liability of the User in cases of racist, offensive, defamatory, or pornographic messages, regardless of the medium used (text, photo, etc.).
6. Personal Data Management
Clients and Users are informed of regulations regarding marketing communications, the French Digital Economy Law of June 21, 2014, the Data Protection Act of August 6, 2004, and the General Data Protection Regulation (GDPR: No. 2016-679).
6.1 Data Controller
For Personal Data collected via form validation and website navigation, the data controller is Société Domaine Robert.
The legal representative of the website [NDD] is Société Domaine Robert, as Manager.
As data controller, the Publisher commits to comply with current legal provisions. It establishes processing purposes, provides complete information to prospects and clients based on their consents, and maintains an accurate processing register. Reasonable measures are taken to ensure the accuracy and relevance of Personal Data with respect to the purposes for which it is processed.
6.2 Type, Processing, and Purpose of Collected Data
Société Domaine Robert may process all or part of the following data, some of which are necessary for the proper functioning of the website services:
Connection, navigation, and usage data: To enable/improve navigation, generate audience statistics, and measure marketing ROI.
Identity or private data (title, name, age, weight, personal/professional situation): To respond to inquiries, provide quotes, schedule appointments, or callbacks.
Technical data (IP, hashed login/password): To secure communications and prevent IT fraud (spamming, hacking).
Contact data (phone, email): For marketing and retention campaigns.
Geographical data (postal address): To display locations, define service areas, or calculate routes.
Voice data (audio recordings): For automated voicemail callbacks.
Financial data (quotes, orders, sales): To manage services and ensure traceability.
All data is retained for a maximum of 12 months after collection or the end of the contractual relationship. Société Domaine Robert does not sell Personal Data; it is used solely for operational or statistical purposes.
6.3 Rights of Access, Rectification, and Objection
Users of the website [NDD] have the following rights under EU law:
Right of access and rectification (Articles 15-16 GDPR)
Right to withdraw consent at any time (Article 13-2c GDPR)
Right to limit processing (Article 18 GDPR)
Right to object (Article 21 GDPR)
Right to data portability (Article 20 GDPR)
Right to define the fate of their data after death
Users may contact the Data Protection Officer (DPO) in writing at:
Société Domaine Robert – DPO – Société Domaine Robert D 66D Domaine Robert 13840, Rognes
with a copy of an ID document. Requests are subject to legal retention obligations. Complaints may also be filed with regulatory authorities, including CNIL (https://www.cnil.fr/en/complaints).
6.4 Non-Disclosure of Personal Data
The Publisher will not process, host, or transfer client data outside the EU or to countries deemed “inadequate” without prior notice. Subcontractors must provide sufficient GDPR guarantees.
The Publisher takes precautions to secure data and prevent unauthorized access. In case of a data breach, the Publisher will notify clients and communicate corrective measures. No sensitive data is collected. Personal Data may be processed by the Publisher’s subsidiaries and service providers exclusively for the purposes described above. Access is limited to relevant administrative, management, and commercial personnel.
Incident Notification:
No transmission or storage method is completely secure. In case of a breach, affected Users will be informed promptly.
Security:
Publisher and host use standard security measures (firewalls, pseudonymization, encryption, password protection) to protect data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
8. Hyperlinks, Cookies, and Internet Tags
The website [NDD] may contain hyperlinks to other websites. The Publisher cannot verify content on external sites and assumes no responsibility for them.
8.1 Cookies
A “Cookie” is a small file sent to the User’s browser and stored on their device (computer, tablet, phone). Cookies store information such as domain, ISP, OS, and access time. Cookies cannot harm the device.
Cookies improve site navigation and services. Users can configure their browsers to accept or reject Cookies and may revoke consent at any time. Refusal may limit site functionality.
The website uses Google Analytics, which stores data (including IP) on US servers. Google may share data with third parties to provide services. Users consent to processing by Google.
Instructions to disable Cookies:
8.2 Internet Tags (“Pixels”)
The site may use Internet tags (1×1 GIFs, pixels) via web analytics partners, potentially storing User IPs in foreign countries. Tags assess site usage and ad performance. Partners may generate reports and provide other web-related services.
9. Applicable Law and Jurisdiction
Any dispute relating to the website is governed by French law. Except where prohibited by law, exclusive jurisdiction is granted to the competent courts of Rognes.
